I'm William An, a Product Designer turningblank files into shipped tools

Guiding shoppers into a retail AI assistant

Replaced free-text-only input with tappable prompts that route to the right agent, then tested 3 entry points to choose the rollout placement. 7× AI feature usage.

Bulk Quality: one approval flow for fabric samples

Replaced fragmented Excel and Power BI workflows for Merchandising and Color teams with a single approval interface. 15,000+ hours saved annually (projected).

Self-service admin dashboard for support tasks

Built with engineering to consolidate recurring support requests into one dashboard, clearing a sprint bottleneck. ~8 story points freed per sprint.